Scope
Support, monitoring, maintenance, backups, technical SEO, and reporting depend on the customer’s plan and written service order. WordPress and Vercel have different technical maintenance needs.
Availability
We use commercially reasonable efforts to provide reliable service. No numerical uptime guarantee or service credit applies unless expressly agreed in a separate written SLA.
Monitoring and Backups
Intervals, coverage, retention, and restoration assistance apply only where actually configured and included in the customer’s agreement. Status and activity reports must reflect real measurements and completed work.
Support
Included work, response times, support channels, and development allowances are defined in the applicable service order. Additional work may require a separate quote.
Exclusions
Third-party outages, customer changes, domain expiration, and circumstances beyond reasonable control may affect service.
Contact
Report issues to support@hostreliant.com.
Company and contact information
Service provider: Valoria Ventures, LLC, a Georgia limited liability company doing business as Host Reliant.
Legal notices and privacy inquiries: legal@hostreliant.com.
Customer support, billing, and cancellations: support@hostreliant.com.